Frequently asked questions

How do I place an order?

Add items to your cart, go to checkout, and enter your name, phone number and delivery address. You can order 24 hours a day.

Can I pay cash on delivery?

Yes. Cash on delivery is available in all 64 districts of Bangladesh.

Do I need to pay anything in advance?

Only for orders outside Dhaka: a ৳150 advance by bKash. You pay the rest on delivery. Orders in Dhaka City and Dhaka Sub-city need no advance.

How much is delivery, and how long does it take?

Dhaka City: ৳70, 1–2 business days. Dhaka Sub-city: ৳100, 1–3 business days. Outside Dhaka: ৳130, 2–5 business days. See Shipping & delivery.

Where do your products come from?

Our gadgets are sourced through authorised retailers in Bangladesh. Everything on the site is stocked and shipped by us. There are no third-party sellers.

Is there a warranty?

Warranty terms are listed on each product page. Our Warranty page explains how it works.

Can I return an item?

Yes, within 7 days of delivery, if it is unused, in its original packaging and with the invoice. See Returns & refunds.

Can I cancel my order?

You can cancel while your order is pending or confirmed. Email hello@kolorob.bd with your order number.

How do I track my order?

Use the Track order page with your phone number and order number.

Do you have a shop I can visit?

No. Kolorob sells online only. There is no shop or showroom.

When does support reply?

From 9:00 AM to 11:00 PM, seven days a week.